Elusive Visions Custom Sewing

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Frequently Asked Questions


1. Are my payments secure?

Yes, all of our transactions are encrypted using industry standard equipment to ensure that only we see your private information.

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2. What payment methods do you accept?

We accept Visa and MasterCard, as well as personal checks and money orders. Orders paid for by check or money order will be shipped as soon as the payment clears. Our shopping cart has been recently updated and streamlined for your convenience. We have added PayPal directly to the site as an additional payment method. Simply choose the PayPal option when placing an order.

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3. How long until I receive my order?

Depending on the shipping method you chose, anywhere from 2 to 10 days.

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4. How do you get a special project started?

Easy! Fill out one of our Contact Us forms or e-mail us at elusivevisions@suddenlink.net or call (304) 485-6378. Tell us about your project, if you have a picture of something similar to what you want, please e-mail it as well. We will contact you and work with you personally to create a one-of-a-kind costume or outfit just for you!

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5. Do you make Anime costumes in larger sizes?

Yes we do! Send us an e-mail at elusivevisions@suddenlink.net. We will work with you, one on one, till we get you ready for that next big Anime convention.

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6. What do you mean by customized accessories?

Neck corsets, wrist corsets, headpieces, hats, parasols, bows, etc. all can be color coordinated to match your Lolita dress. Each item can be embellished with contrasting ribbons, trim, etc. in a color that compliments and matches your outfit, making it truly unique and one-of-a-kind!

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7. What color parasols do you have?

Our ruffled parasols are available in two sizes - the smaller 32" arc parasols with a matching colored handle may be found in white, yellow, light blue, red, purple, pink and green. The larger 48" arc ruffled parasol with a curved wooden handle may be found in black, white, red, navy, hunter green, burgundy, royal blue, yellow, purple and fuschia. We also carry a straight wooden handled model that comes in black or white, with a 48" arc. Trim in a matching or contrasting color may be added to customize the parasol to your liking.

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8. Do you make masks for costumes?

We have made paper mache 'heads' and masks. For an example, check out the black chocobo costume in our photo gallery. The customer requested that a paper mache head be covered with the same material as the costume. When she wore it to a Cosplay convention, she took home Honorable Mention!

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9. Can a purchase be shipped to a different address?

Yes, when you get to the purchaser's information, it asks for your billing address, then it will ask if the mailing address is the same, if not, as in your case, you simply fill out the address where you would like the gift to be sent.

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10. What are your normal business hours?


Our normal business hours are Monday - Friday, 9am - 9pm.

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11. Do I have to pay Sales Tax?

Only customers from West Virginia must pay sales tax, you will be notified if taxes apply to your order before completing the checkout.

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12. What if my question wasn't answered here?

No problem! Simply fill out a contact-us form with your question. We will answer here in the FAQs along with a personal e-mail.

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13. Do you take PayPal?

Yes we do! Our customers requested this and so here it is! To use PayPal just Email us at elusivevisions@suddenlink.net (or use a Contact Us form) and send a list of the items you would like to purchase. EV will send you a personal reply, invoice and payment instructions thru PayPal. *UPDATE - The PayPal option is now available as a payment option on our site. When checking out - simply choose the PayPal method.

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14. Can I order custom made regular clothes, like prom dresses or jackets?

Yes! While we specialize in anime or Cosplay costumes, we make 'regular' clothes as well. Costumes are often harder as they require a lot more alterations to a pattern or the need to create a pattern if a similar pattern is not available. Just fill out a Contact Us form and let us know what you would like made!

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Gothic Lolita Tea Party by Claire Belton
www.ElusiveVisions.com